Job Category: Hybrid
Job Type: Full-time/Contract
Job Location: London
Service Transition Manager
About the Role: We are seeking a skilled SAP S/4HANA Service Transition Manager to oversee the seamless transition of SAP services from project delivery to operational support. The ideal candidate will have a strong background in SAP S/4HANA implementations, service management, and stakeholder collaboration.
Key Responsibilities:
- Develop and execute service transition plans for SAP S/4HANA projects, ensuring smooth handover to operational teams.
- Collaborate with project teams, stakeholders, and service delivery teams to define transition requirements and timelines.
- Establish and maintain service governance frameworks, including SLAs, KPIs, and reporting mechanisms.
- Identify and mitigate risks associated with service transitions, ensuring minimal disruption to business operations.
- Provide training and knowledge transfer to operational teams to ensure readiness for ongoing support.
- Monitor and evaluate the effectiveness of service transitions, implementing improvements as needed.
- Act as the primary point of contact for service transition-related issues and escalations.
Qualifications and Skills:
- Extensive experience in SAP S/4HANA implementations and service management.
- Strong understanding of ITIL frameworks and service transition best practices.
- Proven ability to manage complex projects and collaborate with cross-functional teams.
- Excellent problem-solving and decision-making skills.
- Strong communication and stakeholder management abilities.
- Relevant certifications (e.g., ITIL, SAP certifications) are highly desirable.