Let’s be honest—SAP isn’t exactly known for being intuitive. Even seasoned users get lost in transactions, and new hires? Forget about it.
That’s where content services come in—clear, structured documentation that helps users actually understand how to work in SAP. Without it, companies face slow adoption, more errors, and endless support tickets.
But not all SAP modules are created equal. Some desperately need content, while others can get by with minimal guidance.
Here’s the breakdown:
The SAP Modules That Need Content the Most (And Why)
| SAP Module | Why It Needs Content Services |
|---|---|
| S/4HANA | The new Fiori UI and redesigned processes leave users confused—step-by-step guides are a must. |
| SuccessFactors | Used by employees worldwide—content must be localized, simple, and mobile-friendly. |
| Ariba | Supplier onboarding and procurement workflows are complex and vary by company—users need clear instructions. |
| MM / SD / FI/CO | Core business processes can’t afford mistakes—SOPs and checklists keep operations smooth. |
| BW/BI / SAC | Reporting tools are powerful but overwhelming—users need help building dashboards correctly. |
| BTP (Business Technology Platform) | A mix of technical and functional users—how-to guides speed up development and integration. |
1. S/4HANA: The #1 Content Hungry Module
- Problem: The shift from ECC to S/4HANA means completely new screens (Fiori) and processes.
- Solution: Role-based guides (e.g., “How to Create a Purchase Order in Fiori”) reduce training time.
2. SuccessFactors: Content for the Non-SAP User
- Problem: HR teams and employees don’t know (or care) about SAP—they just want to complete tasks.
- Solution: Visual walkthroughs (GIFs, short videos) work better than text-heavy manuals.
3. Ariba: Explaining Complex Procurement Rules
- Problem: Every company has different approval workflows—users get stuck without clear steps.
- Solution: Interactive checklists (“If X happens, do Y”) prevent procurement delays.
4. MM, SD, FI/CO: Where Mistakes Cost Money
- Problem: A single wrong posting in FI or a messed-up delivery in SD can trigger audits or delays.
- Solution: Error-proof SOPs with “Do This, Not That” examples.
5. BW/BI & SAC: Making Reporting Less Painful
- Problem: End users don’t know how to pull reports, so they flood IT with requests.
- Solution: Self-help guides (“How to Build a Sales Dashboard in SAC”).
6. BTP: Bridging the Gap Between Tech & Business
- Problem: Developers and functional teams speak different languages.
- Solution: Integration playbooks that explain APIs, workflows, and security in plain terms.
What Happens If You Don’t Have Good SAP Content?
- Slow adoption → Users resist new systems.
- More errors → Incorrect postings, failed workflows.
- IT overload → Constant “How do I…?” tickets.
- Compliance risks → Unapproved purchases, audit findings.
How to Fix It: 3 Types of SAP Content That Work
- Step-by-Step Guides (For processes like “How to Approve an Invoice in S/4HANA”)
- Short Videos/GIFs (For visual learners—especially in SuccessFactors)
- FAQs & Troubleshooting (For common errors like “Why is my PO stuck?”)
Final Thought: Content Isn’t Optional—It’s Essential
SAP is too complex to rely on tribal knowledge. The best-run SAP shops invest in clear, accessible content—because when users understand the system, everything runs smoother.
Need help creating SAP user guides or training materials? Let’s talk!